🏆Service Delivery Excellence

Driving Quality through ITIL Frameworks & Tiered Support Models Our Service Delivery is built upon globally recognized ITIL best practices, ensuring consistency, accountability, and measurable outcomes across all service tiers.

• L1 Support (Basic Incident Resolution): Our frontline expert’s triage and resolve common issues like password resets, basic hardware troubleshooting, and software glitches. With an average response time of under 15 minutes, we keep your team productive without delays.

• L2 Support (Advanced Troubleshooting): For more complex problems, our certified specialists dive deeper—analyzing configurations, diagnosing network anomalies, and implementing fixes. This level ensures issues are escalated seamlessly, reducing mean time to resolution (MTTR) by up to 40%.

• L3 Support (Expert Engineering and Optimization): When innovation meets challenge, our senior engineers step in for architectural reviews, performance tuning, and custom solutions. From capacity planning to disaster recovery simulations, L3 support transforms potential risks into strategic advantages.

Our excellence is measured by key performance indicators (KPIs) like 99.9% uptime, proactive alert resolution rates, and client satisfaction scores exceeding 95%. With tools like AI-driven analytics and automated ticketing, we deliver predictable, transparent service that scales with your needs.

☁️Server Management: Reliable Infrastructure at Your Core

ICT provides comprehensive infrastructure and platform management to maintain performance, scalability, and compliance across hybrid IT environments. Keep your servers humming with our end-to-end Server Management services. We monitor, maintain, and secure your physical, virtual, and cloud-based servers to ensure peak performance and zero unplanned outages.

Key Features:

• Proactive Monitoring & Patching: 24/7 surveillance using advanced tools like Nagios and SolarWinds, with automated OS and security patch deployments to mitigate vulnerabilities.

• Performance Optimization: Regular health checks, resource allocation adjustments, and virtualization management (e.g., VMware, Hyper-V) to handle growing workloads without costly hardware upgrades.

• Security & Compliance: Firewall configurations, intrusion detection, and adherence to standards like GDPR, HIPAA, and ISO 27001—complete with audit-ready reporting.

• Scalability Solutions: Seamless migration to cloud hybrids (AWS, Azure, GCP, Rackspace and other private clouds) and capacity forecasting to support business expansion.

🏢 Benefits

Reduce server downtime by 70%, lower TCO by 30%, and free your IT team for strategic initiatives. Whether you're running mission-critical applications or edge computing, our server experts ensure reliability you can trust.

• High availability and uptime assurance
• Optimized cost and resource utilization
• Simplified monitoring and administration

🌐 Network Management: Secure, High-Speed Connectivity

Your network is the lifeline of your operations, don't let latency or breaches slow you down. Our Network Management services provide comprehensive oversight, from edge devices to core routing, ensuring robust, secure, and future-proof connectivity.

Key Features:

• Real-Time Monitoring & Analytics: like Cisco DNA Center and Wireshark for traffic analysis, anomaly detection, and bandwidth optimization.

• Configuration & Maintenance: Automated backups, firmware updates, and QoS (Quality of Service) tuning to prioritize critical traffic.

• Security Hardening: VPN implementations, DDoS protection, and zero-trust architecture to safeguard against evolving threats.

• Wireless & SD-WAN Expertise: Deployment and management of Wi-Fi 6 networks and software-defined WAN for remote/hybrid workforces.

🏢 Benefits

Achieve sub-50ms latency, cut network-related incidents by 60%, and enable seamless global collaboration. Ideal for enterprises with distributed teams or IoT integrations, our network pros keep you connected and protected.

👨‍💻End User Computing Management: Empowering Your Workforce

Enhance productivity with our End User Computing (EUC) Management, transforming devices and desktops into seamless extensions of your business. We handle everything from deployment to daily support, so your employees stay focused and frustration-free.

Key Features:

• Device Lifecycle Management: Procurement, imaging, and secure wipe/recycling of laptops, desktops, and mobiles using MDM tools like Microsoft Intune.

• Software Deployment & Updates: Centralized application distribution, patch management, and compatibility testing to eliminate "it works on my machine" issues.

• Remote Support & Helpdesk: Self-service portals, chatbots, and virtual assistance for quick resolutions, with multi-platform support (Windows, macOS, iOS, Android).

• User Experience Optimization: VDI (Virtual Desktop Infrastructure) setups and endpoint analytics to personalize and secure access.

🏢 Benefits

Boost end-user satisfaction by 80%, reduce support tickets by 50%, and enforce BYOD policies without compromising security. Whether in-office or remote, we make computing effortless.

✉️ Email Management: Secure Communication Without the Hassle

Email is your business's digital nervous system, keep it flowing securely with our Email Management services. We manage platforms like Microsoft Exchange, Google Workspace, and hybrid setups to deliver spam-free, compliant inboxes.

Key Features:

• >Migration & Configuration: transitions, domain management, and custom rules for routing and filtering.

• Security & Anti-Spam: Advanced threat protection (e.g., Proofpoint), phishing simulations, and DMARC/DKIM enforcement.

• Archiving & Compliance: Unlimited storage, eDiscovery tools, and legal hold capabilities for audit trails.
• Mobile & Collaboration Integration: Sync with calendars, contacts, and productivity apps for unified workflows.

🏢 Benefits

Slash phishing risks by 95%, improve deliverability rates to 99%, and enhance team collaboration. Say goodbye to email overload and hello to efficient, secure messaging.

🧮 Database Management: Fueling Data-Driven Decisions

Unlock the full potential of your data with our Database Management services. From SQL to NoSQL, we optimize, secure, and scale your databases to support analytics, AI, and real-time applications.

Key Features:

• Performance Tuning & Monitoring: optimization, indexing, and tools like Oracle Enterprise Manager or MySQL Workbench for bottleneck identification.

• Backup & High Availability: Automated snapshots, clustering (e.g., Always on for SQL Server), and geo-redundancy.

• Security & Access Control: Encryption at rest/transit, role-based access (RBAC), and vulnerability assessments.

• Cloud & Hybrid DB Support: Migrations to AWS RDS, Azure SQL, or on-prem enhancements for hybrid environments.

🏢 Benefits

Accelerate query speeds by 5x, ensure 99.99% availability, and scale seamlessly as data volumes grow. Empower your data teams to innovate while we handle heavy lifting.

🌍 Why Choose ICT Network Systems Inc.

• Certified specialists in Cloud, Security, and Infrastructure
• Global ITIL-aligned managed service delivery model
• 24x7 monitoring and proactive problem resolution
• Scalable service tiers for SMBs and enterprises
• Proven expertise in regulated and mission-critical environments

🚀 Partner with ICT Network Systems Inc.

Transform your IT operations with our comprehensive Managed Services framework. We combine process maturity, automation, and expert delivery to ensure your business runs smoothly, securely, and cost-effectively.
Let’s build your digital backbone.

📞 Contact us: info@ictnetsys.ca
🌐 Visit: www.ictnetsys.ca